About Us

Knowsley's only domestic abuse support service.

Established in 1996, The First Step is Knowsley's only service providing support to thousands of local residents who are experiencing domestic abuse.

Our Vision

To convert Knowsley’s domestic violence and abuse challenges into real solutions, creating new ways of working to stop domestic violence and abuse.

Our Mission

To support those affected by abuse.

  • Promoting self-determination and self-empowerment to all who access our services.

  • Defending the human rights of victim/survivors experiencing domestic abuse.

  • Delivering quality in all that we do to achieve the best within our resources, believing people have the right to expect high quality services.

  • Achieving more by working in partnership with others by seeking to make alliances and exerting any influence we may hold accountable and responsibly, striving to remove barriers to participation, and challenging discriminatory, racist, and/or derogatory attitudes.

  • Enabling all staff, volunteers, and trustees to attain personal and professional growth through opportunities to achieve full potential.

Our Values

We at The First Step put survivors at the heart of everything we do, and our key values are:

  • Non-judgemental

    We are accepting of all differences and choices.

  • Empowerment

    We support survivors to make informed choices.

  • Trust

    We build honest and open relationships in a safe space.

  • High Quality Service

    We are always improving and embracing positive change.

  • integrity


    Doing the right thing.

  • Respect


    Value others, Uplift hearts, kindness echos.

Our Promise to Children and Young People

  • To uphold the principals derived from the UN Convention on the Rights of the Child.

  • To uphold the Principals of Every Child Matters.

  • To value, listen and respect children and young people by promoting their welfare and protection.

  • To commit to safe recruitment, supervision, and training for all the children’s and young people’s workers within the agency.

  • Embracing a multi-agency approach and working together to safeguard children and young people.

We’re Here to Help You Take the First Step

Reach out today and we will be here to support you every step of the way.

Are you ready to take your first step to freedom?

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By 'safest option' we mean, we can contact you without running the possibility of your abuser finding out. If you are at risk, you can call us when your able to do so. PLEASE DO NOT USE THIS ENQUIRIES FORM FOR SOLICITING.

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Please note, our offices are only open between 9am and 5pm.
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