The First Step

To freedom from domestic abuse.

The First Step is a support service for those affected by domestic abuse.

Domestic abuse can happen to anyone.

You may feel confused, and frightened, if you want to explore your options, we can help.

Unsure if you or someone you know is being abused?

Call us on 0151 548 3333

Welcome to The First Step

We are Knowsley's only independent specialist Domestic Abuse Service, offering support to all residents throughout our community since 1996.  We deliver the commissioned Independent Domestic Abuse Advocacy Service (IDVA), supporting survivors identified as high risk of serious harm or fatality.  As well as a Community Service preventing risk and offering both therapeutic and 1-1 support.  We also offer accommodation through our women's refuge with a dedicated children's service to help you take the first step to freedom from domestic abuse.

Through our services,
we offer

and other therapies that will support you in your journey to recovery.

Our Support Services

Domestic Abuse Community Support

Our Community Project support all survivors of domestic abuse regardless of when the abuse occurred.  Our programmes and 1-1 support are designed to assist you on your recovery and overcome the challenges of being a survivor of domestic abuse and the trauma you have experienced.  

Independent Domestic Violence Advocate

Our dedicated IDVA team support high risk survivors through advocacy, emotional support and assisting through the legalities you may face.



We manage the only refuge in the Borough of Knowsley which provides a safe space for women and children that are fleeing abusive situations.


Support Us

We are regulated by the Fundraising Standard Board.
We make a public promise that our fundraising will always be:

  • Respectful, Fair & Reasonable

  • Honest, Open & Clear

  • Conducted to High Standards

  • Always Accountable

Call us on 0151 548 3333 or fill in the form below.

We’re Here to Help You Take the First Step

Please call 999 in an emergency!
Our service is delivered between 9am-5pm, Monday to Friday and the message will be picked up as soon as possible. 

Are you ready to take your first step to freedom?
Please fill out a contact form and one of our dedicated team members will get back to you.

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How should we contact you? Please choose the SAFEST option
By 'safest option' we mean, we can contact you without running the possibility of your abuser finding out. If you are at risk, you can call us when your able to do so. PLEASE DO NOT USE THIS ENQUIRIES FORM FOR SOLICITING.

Safest time to contact you

Please note, our offices are only open between 9am and 5pm.
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