Latest news

  • Donation from Rex London

    10th May 2021

    With grateful thanks from everyone at The First Step to Rex London for their generous donation of toiletries …. comprising, firming tiger masks, brightening panda masks, and moisturising mouse masks – all of which will be much enjoyed by our clients at their pamper evening sessions.

  • Elf Behaving Badly!

    7th December 2020


    Christmas is coming soon and our Elf is already making a ruckus!

  • Fun Times!

    18th November 2020

    During the challenging times of the 2020 Covid-19 lockdowns, funding from the Ministry of Justice enabled The First Step to pay for 50 families across Knowsley to receive a family activity box every month for 3 months.  A total of 93 children eagerly awaited the delivery of their monthly box enjoying lots of fun activities and making things…………….including one child who made a stink bomb!

  • Great News

    26th October 2020

    One of the people using our services was short listed to be on the Liverpool City Region Fairness and Social Justice Advisory Board. During the selection process in September she had to complete a pitch together with a 30 min interview via Zoom. A successful selection process saw her secure a volunteer post for 2 years with the Board which is also known as FASJAB, the Board covers a lot of areas including women in leadership, disability rights, hate crime and now Domestic abuse! She thought that she would never even be considered!! What an achievement!

    Following her success she said: “ I feel so honoured to be part of it and want to represent victims and survivors to ensure they and supportive agencies have their voices heard especially during Covid”

  • Children in Need Feedback

    1st July 2020

    “Thank you for submitting this end of year report, it’s great to hear more about your work this year and the impact you’ve had on the children and young people you support. The outcomes were described really well with lots of case studies throughout, the tools you used to improve healthy and positive relationships were really interesting and the monitoring techniques you’ve mentioned are robust and appropriate for measuring each difference.

    The case study was great, and captured your joined up approach to each family in a really detailed way, especially when working with partner organisations. I am so pleased for L, thank you for sharing her story. The training you described in the learning section sounds really beneficial and it’s great to hear that it’s informing your work going forward. Thank you and good luck in year 3.”

  • Advice and support from Merseyside Police – “Keeping you and your family safe”

    7th June 2020

    At the current time, here is some advice from Merseyside Police on how to keep you and your family safe.

    Download the advice leaflet

  • Coronavirus (COVID-19): support for victims of domestic abuse

    29th March 2020

    This publication is available at

    The government acknowledges that the order to stay at home can cause anxiety for those who are experiencing or feel at risk of domestic abuse. Domestic abuse is unacceptable in any situation, no matter what stresses you are under.

    For anyone who feels they are at risk of abuse, it is important to remember that there is help and support available to you. Guidance is also available to help perpetrators change their behaviour.

    What is domestic abuse?

    Domestic abuse is more than physical violence. It can also include, but is not limited to:

    • coercive control and ‘gaslighting’
    • economic abuse
    • online abuse
    • verbal abuse
    • emotional abuse
    • sexual abuse

    Where to get help

    If you believe you are being abused, or worried you may commit domestic abuse, please use the following services which can help you.

    If you suspect that your neighbours or those in your community are victims of domestic abuse, we encourage you to report it to the police.

    Call 999

    If you are in immediate danger, call 999 and ask for the police – the police will continue to respond to emergency calls

    If you are in danger and unable to talk on the phone, call 999 and then press 55. This will transfer your call to the relevant police force who will assist you without you having to speak.

    National Domestic Abuse Helpline

    The National Domestic Abuse Helpline website provides guidance and support for potential victims, as well as those who are worried about friends and loved ones. They can also be called, for free and in confidence, 24 hours a day on 0808 2000 247. The website also has a form through which women can book a safe time for a call from the team.

    Women’s Aid

    Women’s Aid has provided additional advice specifically designed for the current COVID-19 outbreak, including a live chat service.

    Men’s Advice Line

    The Men’s Advice Line is a confidential helpline for male victims of domestic abuse and those supporting them. It can be contacted on 0808 801 0327.

    Galop – for members of the LGBT+ community

    If you are a member of the LGBT+ community, Galop runs a specialist helpline on 0800 999 5428 or email

    Economic abuse

    If you are concerned about how COVID-19 may affect your finances and leave you vulnerable to economic abuse, please see the advice provided by HM Treasury on what support is on offer. The charity Surviving Economic Abuse has also provided additional guidance and support.


    Hestia provides a free-to-download mobile app, Bright Sky, which provides support and information to anyone who may be in an abusive relationship or those concerned about someone they know.


    Chayn provides online help and resources in a number of languages, ranging from identifying manipulative situations and how friends can support those being abused.

    Support for professionals

    SafeLives is providing guidance and support to professionals and those working in the domestic abuse sector, as well as additional advice for those at risk.

    Support if you are worried about hurting someone

    If you are worried about hurting the ones you love while staying at home, call the Respect Phoneline for support and help to manage your behaviour, 0808 8024040.

    More information

    For more advice and guidance on domestic abuse, please see Domestic abuse: how to get help.

  • The impact of COVID-19 on those experiencing domestic abuse

    27th March 2020

    Many people will be following the national advice around household isolation and social distancing as a result of the COVID-19 pandemic. Click link to Government advice to Government advice below:

    Coronavirus (COVID-19): UK government response – GOV.UK

    This advice is in place to limit the spread of the virus and keep as many people as safe and well as possible.

    We know that there are vulnerable people in our communities who will be more concerned than others about the prospect of staying at home for a number of reasons, including those who have been the victims of domestic abuse such as violence or coercive and controlling behaviour.

    While all public services are adapting to new ways of working during this pandemic, our message to anyone who is experiencing domestic abuse is clear: You are not alone and you don’t have to suffer in silence – we will still be here for you, no matter what.

    Merseyside Police, local authorities and providers of domestic abuse support across Merseyside will continue working together to maintain essential services and contacts for anyone affected by domestic abuse during the weeks and months to come.

    Support will still be available by telephone, text message or online services.

    Who to contact

    If you, your child or anyone in the family are at immediate risk of harm, you should contact the police urgently, CALL 999

    If you are a Knowsley resident and are experiencing domestic abuse or believe someone you know is please contact :

    Knowsley Multi-Agency Safeguarding Hub on 0151 443 2600

    Click link below:
    Victim Care Merseyside

    Further support can also be found at these national agencies:

    Women’s Aid

    National Domestic Violence Helpline – 0808 2000 247 (24 hours)

    Worst Kept Secret Helpline– 0800 028 3398

    Refuge (includes information for men) –  0808 200 0247 (24 hours)

    The Men’s Advice Line, for male domestic abuse survivors – 0808 801 0327

    National LGBT+ Domestic Abuse Helpline – 0800 999 5428

    Samaritans (24/7 service) – 116 123

  • Call To Action – A Domestic Abuse Perpetrator Strategy for England and Wales

    26th February 2020

    The First Step is pleased to announce that it lends its support to this important Call to Action.

    Click here to access the strategy document recently published.

  • Macmillan Cancer Support – World’s Biggest Coffee Morning

    29th January 2020

    Thanks have been received from Macmillan Cancer Support for the success of the coffee morning organised by The First Step which raised over £250 which will go towards helping people living with cancer.  We add our thanks to all who helped to make this event so special, well attended and enjoyable.